Guest Relations Intern

DESCRIPTION

Soho, represented by RMC Asia, is looking for aspiring talents to join as guest relations interns in Hong Kong. This internship is part of RMC Asia’s Cultural Exchange Programs, which also encompass management training and contractual position opportunities in well-known hotels and resorts all over Asia. Apply now to gain international work skills, immerse yourself in Hong Kong’s diverse city, and explore exciting possibilities!

GUEST RELATIONS – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Housing arrangements
● Visa sponsorship
● Monthly allowance
● 2 – 3 on-duty meals per day
● Uniform with laundry service
● Medical insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students in college or university
● Mandatory college or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity