Front Office & Guest Services Intern

DESCRIPTION

RMC Asia is searching for front office & guest services interns to join a 5-star resort by Burasari Group in Phuket, Thailand! This internship program is part of RMC Asia’s Cultural Exchange Programs, offering an array of internship, management training, and contractual position opportunities in hotels and resorts across Asia. As a participant, you will set the stage for your journey in the international hospitality industry and seize the chance to immerse yourself in Phuket’s enchanting scenery. Don’t miss out on this unique opportunity – apply now!

FRONT OFFICE & GUEST SERVICES – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● Local transportation
● 2 – 3 on-duty meals per day
● Uniform with laundry service
● Group insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students or recent graduates within 24 months
● School, college, or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity