Front Office & Guest Services Intern

DESCRIPTION

RMC Asia is inviting aspiring talents to join front office & guest services internship at Avana’s 5-star resort in Hoa Binh, Vietnam! This program is one of our Cultural Exchange Program options, along with management training and contractual positions in international-scale hotels and resorts across Asia. Immerse yourself in opportunities to learn from industry professionals and prepare for your future career. Don’t miss out on this thrilling opportunity – apply now!

FRONT OFFICE & GUEST SERVICES – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● 3 on-duty meals per day
● Local transportation
● Uniform with laundry service
● Travel and health insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Experience in front office
● Enrolled students only
● School, college, or university reference letter
● Fluent English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity