Front Office & Guest Services Intern

DESCRIPTION

RMC Asia is recruiting front office & guest services interns on behalf of The House Collective in Hong Kong! This program is part of RMC Asia’s Cultural Exchange Programs, which offers a variety of internship, management training, and contractual position opportunities in hotels and resorts across Asia. Joining this program means paving your path in the international hospitality industry while basking in Hong Kong’s multicultural and vibrant city — so take your chance and apply!

FRONT OFFICE & GUEST SERVICES – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Housing arrangements
● Visa sponsorship
● Monthly allowance
● 2 – 3 on-duty meals per day
● Uniform with laundry service
● Medical insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students in college or university
● Mandatory college or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity