Guest Relations Intern

DESCRIPTION

RMC Asia, representing Accor in Phuket, is recruiting guest relations interns! This program is a part of Cultural Exchange Programs by RMC Asia (hospitality internships, management training, and contractual positions in top hotels and resorts across Asia). As a participant, you will gain the chance to learn from and work with industry experts, all while exploring the beauty of Phuket, Thailand. Apply to kickstart your journey!

GUEST RELATIONS – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● 2 – 3 on-duty meals per day
● Local transportation
● Uniform with laundry service
● Group insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students or recent graduates within 24 months
● School, college, or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity