Guest Relations Intern

DESCRIPTION

The RMC Asia team is recruiting guest relations interns on behalf of Meliá Hotels & Resorts’ 5-star resort in Hanoi, Vietnam! The program is a part of RMC Asia’s Cultural Exchange Programs: a variety of internships, management training, and contractual positions across Asia’s top hotels and resorts, offering a growth journey for participants through practical work experience and unique cultural exchange in Vietnam. Don’t miss out – apply by sending your resume today!

GUEST RELATIONS – RESPONSIBILITIES

● Review arrival lists to welcome guests
● Attend to special guests (e.g. VIPs) and answer their inquiries
● Provide information about hotel services, amenities, areas, and venues
● Anticipate guest needs and build rapport with customers
● Address customer complaints
● Record information in the logbook daily
● Ensure compliance with health and quality standards
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● 3 on-duty meals per day
● Local transportation
● Uniform with laundry service
● Travel and health insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students only
● School, college, or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity